Refund Policy

If you are not satisfied with your purchase for any reason, you can request a refund within 14 days of your original purchase date. You can NOT request a refund after 14 days of your original purchase date. To be eligible for a refund you must return your items in an unopened, new and unused condition. If product has been delivered and return is approved then refunds will be provided using original payment method within 7 business days. To initiate this process, please email us at support@nicolelajae.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any questions, please reach out, we are here for you!